TERMS & CONDITIONS FOR BUYING TRAVEL MONEY

Definitions

"Company", "Travel FX Ltd" means Travel FX Ltd whose registered offices are 1st Floor, Jebsen House, Ruislip, Middx, HA4 7BD.

"Client / Customer" shall mean the person, firm or organisation to which the Company provides services for the purchase or sale of currencies for physical delivery only that uses these services having agreed to these terms and conditions.

"Payment Date" means the date agreed at inception of the transaction between the Client and the Company which is specified on the order when the Client must deliver his funds to the Company to ensure that the Company can attempt to meet the agreed Delivery Date for the Client's purchased currency.

"Website" means the website from which the Company advertises and trades.

"Delivery Date" means the date which the client prefers to have the currency funds he has purchased despatched to him.

"Business/Working Day" means from 9.30am to 4.30pm from Monday to Friday, excluding Saturdays and any Bank Holidays for the purpose of communication and receipt of payments.

"Currency" means the currency purchased at the agreed exchange rate.

"Contract" means the formal contract entered into between the Client and the Company for the foreign exchange transaction to buy/sell Currency at the quoted exchange rate on the dates quoted and to make the payment set out therein on and subject to these Terms and Conditions.

"Suspicious Transactions" means a transaction that raises "an unconfirmed belief" where there are circumstances to suggest to a reasonable individual that a person might be money laundering. It includes any activity which does not fit with the normal course of business.

Agreement

By accessing, using or browsing the Website, or ordering Currency from the Website you confirm that you are over 18 years old and have read and understood these terms and conditions, and agree to be bound by them and to comply with all applicable laws, rules and regulations.

Money Laundering Regulations

The Company is licensed for Bureau de Change business with H.M Revenue & Customs under licence number XEML00000119581.

The Company reserves the right at all times to refuse to process any Currency orders at any stage.

The Company has a legal obligation to report to HMRC and or National Crime Agency any and all suspicious transactions.

The Regulations require the Company to monitor any unusual or suspicious transactions of any size taking place where the company believes the money is derived from illegal activity.

The Regulations also require us to keep full records together with copies of identification provided (where obtained) of all transactions. Our Anti Money Laundering policy may require us to select your transaction for enhanced verification. We will attempt to electronically verify you however should we be unsuccessful we will require documentation as follows:

Acceptable forms of identification are:

Your passport or UK driving licence is ideal; see Table A for a full list of identification we accept.

In most cases this will be all we need, but it would be useful to have two types of address verification handy (see Table B for a list of acceptable types), just in case our electronic searches can’t find your details (for example, if you have recently moved).

TABLE A

Acceptable photographic identity for UK/EEA/Swiss Nationals:

  • Valid UK/EEA/Switzerland Passport
  • Valid UK Full Photocard Driving Licence
  • Valid UK Provisional Photocard Driving Licence
  • Valid EU member state National ID Photocard
  • Valid firearms certificate or shotgun licence.

All documents must include your full name.

TABLE B

Acceptable non-photographic identity for UK/EEA and Swiss Nationals:

  • Valid old style UK Driving Licence (no photo)
  • HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill) issued in the last three months or valid for the current tax year. We cannot accept P45 or P60 forms
  • Notification letter from Benefits Agency/Local Authority confirming your right to benefits (Department for Works and Pensions (including Jobcentre Plus), Benefits Agency or Veterans Agency), dated within the last 12 months.

All documents must include your current address and must contain a unique reference number to confirm your relationship with this provider

Address Documents:

  • Current UK Full Photocard Driving Licence
  • Current UK Provisional Photocard Driving Licence
  • Current old style UK Driving Licence (no photo)
  • Council Tax bill (valid for the current financial year) HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill) issued in the last three months or valid for the current tax year - we can’t accept P45 or P60 forms
  • HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill) issued in the last three months or valid for the current tax year. We cannot accept P45 or P60 forms
  • Notification letter from Benefits Agency/Local Authority confirming your right to benefits (Department for Works and Pensions, Jobcentre Plus, Benefits Agency or Veterans Agency), dated within the last 12 months
  • Current Tenancy Agreement, from a local council or a recognised letting agency
  • Bank, Building Society, Credit Union statement, dated within the last 3 months
  • Credit card statement, dated within the last 3 months
  • Mortgage statement from a recognised lender, dated within the last 12 months
  • Life Assurance/Life Insurance Policy, dated within the last 3 months but outside of cancellation period
  • Motor Insurance Certificate, valid for the current year but outside of cancellation period - we can’t accept cover notes
  • Utility bill - gas, electricity or water, dated within the last 3 months
  • Telephone bill, dated within the last 3 months - we can’t accept mobile phone bills
  • Sky or cable TV bills, dated within the last 3 months

Please note we can only accept copies or scans of original documents, not those printed from the internet.

This list is not exhaustive and the specific nature of your transaction may need to be taken into account.

NOTE - You will be asked to provide one document from each table initially.

You may be required to prove the source of the funds you are using to pay for your transaction and the purpose of the transaction. Should this be the case we will contact you specifically regarding this. This will most likely not be at outset of the transaction. You agree that you will have available and provide to us the necessary documents in the format requested to prove these should we so request them and further agree that your failure to do so to our satisfaction may result in the cancellation of your transaction at your cost. Should you fail to provide the necessary evidence within seven days then we reserve the right to cancel the transaction as having failed the Anti Money Laundering process.

Should your order fail Anti Money Laundering checks then we reserve the right to cancel the transaction as per our cancellation policy.

HM Government publish a list that you can view here https://www.legislation.gov.uk/uksi/2021/392/regulation/2/made of countries that if you choose to travel to may require us to undertake further diligence checks of your purchase. Should this be the case we will contact you to obtain the information we require. We recommend that you check this list prior to ordering.

We are prohibited from supplying to you or buying from you any currency in connection with the following countries - Afghanistan, American Samoa, Belize, Guam, Iraq, Lebanon, Libya, Myanmar (Burma), Russia, Samoa, Somalia, South Sudan, Sudan, Tunisia, Ukraine, US Virgin Islands, Venezuela and Yemen, Cuba, Iran, North Korea (People’s Democratic Republic of Korea) & Syria. (or certain individuals, entities or governments subject to sanctions restrictions). Should you continue to place an order involving any of these currencies for either buying or selling, your order will be cancelled in line with our terms and conditions.

Ordering

When placing an order, you warrant that you are acting on your own behalf, for a genuine reason and the currency that you wish to buy/sell is legally and beneficially yours, has not been obtained by illegal means nor in any way contrary to the rights of the legal owner and is not tainted in anyway by criminal activity. You also warrant to us that the information that you provide to us is true and accurate in all respects and that you will not withhold any material information from us and you will provide us with any information that we may reasonably require.

The Company will only provide banknotes for non-speculative purposes. This means that the Company will not supply the Client if the Client is seeking to purchase banknotes as an investment or to profit by pure speculation on foreign exchange movements without having a genuine non-speculative reason for doing so that the client can document if required in accordance with The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. You must provide all the requested information for us to process the order. We reserve the right to request further information from you, should it be required, at any time. You agree that we may take reasonable steps to verify your identification and you acknowledge and agree that we may elect not to do business with you for any reason, at our absolute discretion.

Telephone Orders

We do not accept orders by telephone.

Payment

DO NOT ATTEMPT TO PAY US IN CASH OR BY CHEQUE

You can pay by bank transfer, internet or telephone banking, BACS or CHAPS or a UK based debit card. We do not accept cash deposits directly into our account, cheques, credit or charge cards, any type of E money payment or any prepaid card or web app payment. Should you attempt to or be successful in making a payment to us by any of these methods once this is identified it will be held on suspense and your currency order will not be processed. Any refund payable will be subject to both a £25.00 admin fee and at our prevailing buyback rate on the day the refund is processed. This prevailing rate will be in the region of a 7% negative difference to the rate you purchased at. All orders will be processed at the foreign exchange rates confirmed to you by our automated email process only at the time of ordering. Our website rates are indicative only and we are not bound by them. Due to exchange rate fluctuations your payment must reach us as cleared funds within one business day of placing your order in order for us to secure the rate on your order or the order may be subject to amendment of the exchange rate or cancellation as per our Terms & Conditions. In instances where a Bank Holiday is between your order date and your payment date we will allow extra time equivalent to the Holiday period. The minimum order value for currency is £300; orders of less than £700 will incur a handling fee of £5. Any individual currency order below £300.00 will attract a £2.00 handling fee. Debit card payments attract a charge of 0.299% of the transaction value to enable us to fast credit your order.
If you choose to pay us by debit card you are limited to the following:

  • 3 single or multi-currency orders per month
  • A maximum of £2500.00 for any individual or multi-currency order
  • Delivery can only be made to the card’s registered address.

These limits DO NOT apply to bank transfer payments.
You must reference your order number with the payment to enable us to identify the funds upon receipt. Failure to do this will likely add processing time to your order.

We must be able to clearly identify the remitter of the payment to us. Payment should be made from a bank account in the name of the person ordering the funds. If you pay from a business account, a joint account or if someone pays on your behalf you understand that a delay in processing will occur as it will be necessary to identify the remitter.

Refunds

Any refund of a cancelled order, duplicate payment, rounding adjustment or any other type of refund will be subject to a £5.00 payment charge in addition to any other fees payable.

The client warrants that under no circumstances shall they instruct a chargeback upon the payment made to the company by using their debit card without first submitting a formal complaint and receiving a “Final Response” to the complaint. The client understands that in this circumstance the card issuer will then make their own decision as to whether a chargeback instruction can be upheld. Any upheld chargeback does not prevent the company from seeking financial remedy directly from the client.

Short Payments

Orders that are not paid for in full will not be despatched until the outstanding amount is received. We shall endeavour but do not warrant to advise you of any shortfall via email.

Unidentifiable Payment Receipts

Should we be unable to identify the sender of the funds due to the sender or their bankers not attaching the order number or other means to enable us to identify them or the funds we receive not being readily identifiable as being sent from the orderer, then these funds will be held in suspense pending identification. We reserve the right to amend the exchange rate to the rate published on the day the funds are eventually identified.

Administration Fees for Specific Denominations Request

Should you require your currency in specific denominations i.e. all USD100 bills, a fee of £5.00 will be added to your order to fulfil your request. The £5.00 Administration Fee can be made by Bank Transfer or by currency deduction. The Clients request for specific denominations will not be acted upon until payment has been received or deduction agreed.

Delivery

PLEASE NOTE THAT ALL CLAUSES RELATING TO DELIVERY DATES, DELIVERY TIMES, DELIVERY GUARANTEES AND ANY OTHER DELIVERY RELATED TERMS ARE CURRENTLY SUSPENDED DUE TO THE CORONAVIRUS PANDEMIC.

THE ROYAL MAIL MAY NOT ASK YOU FOR A SIGNATURE AND THEIR GPS TRACKED DELIVERY WILL BE CONSIDERED AS EVIDENCE OF A SUCCESSFUL DELIVERY. BY PROCEEDING WITH AN ORDER, YOU AGREE TO THIS UPDATED TERM.

All deliveries are made to the residential address you specify when placing your order. If the users address and delivery address are different, you understand that a delay in processing may occur whilst further checks are undertaken.

If you are a registered user, delivery will be to your default registered address unless you alter it within your profile or on the order form prior to placing your order.

All banknotes provided to the client are legal tender, in circulation and valid at the time of despatch. We will not be held responsible for any changes made to their status by Central banks or Governments once they have left our possession.

The Company does not recommend delivery to Business/Charity/Organization [work] addresses but will do so upon request at the customers own risk.

Any requests to amend the delivery address must be via email and it may be necessary for us to conduct further checks. You understand that a delay in processing may occur whilst these checks are undertaken.

All orders are despatched using Royal Mail Special Delivery, which guarantees next working day delivery before 1:00pm. A signature is not currently required by the Royal Mail as proof of delivery. GPS tracking is considered safe delivery to the address on the package.

Travel FX Ltd does not guarantee next day delivery or guarantee that your preferred delivery date will be met in any way however we shall attempt to deliver by or on your preferred date. We will not be held liable for any issues, expenses or costs arising from not delivering on the date you have stated.

It is important that you are present to accept delivery for your order. We cannot accept any responsibility for fraudulent acts committed by a third party or non-delivery to a named person. We will not be liable for any losses or expenses arising from late or non-delivery.

If you believe your order is in anyway incorrect then you must inform us with 48 hours of receipt by email to [email protected].

You accept that failed or missing deliveries will not be immediately refunded but dealt with under the terms of the Royal Mail’s claims procedure. Once their investigation and our subsequent insurance claim on your behalf (where appropriate) is complete only then will any refund be payable. Should the insurance claim be rejected by the Royal Mail you understand that a refund will not be made and accept that their ruling is final in all forms.

We do not recommend that you place orders if you require your funds within 2 business days of your travel date.

Where the delivery date falls on a Monday, your package may be despatched on the Friday prior as Royal Mail do not collect from the Company on a Saturday/Sunday, therefore you may receive your package on the Saturday prior to your delivery date.

This is dependent upon the local Royal Mail Delivery office's services where the package is being delivered to. In instances where the package does not arrive on the Saturday, your package may be delivered on the Monday. Royal Mail cannot guarantee delivery on a Saturday.

You may request Saturday delivery of your order for a charge of £10.00 per package however, we cannot guarantee that Royal Mail will fulfil this request. This fee is non-refundable in the event of non-delivery on a Saturday.

You may request delivery of your order before 9.00am Monday to Friday for a charge of £20.00 per package however, we cannot guarantee that Royal Mail will fulfil this request. This fee is non-refundable in the event of non-delivery before 9.00am.

You may request delivery of your order before 9.00am on Saturday for a charge of £30.00 per package however, we cannot guarantee that Royal Mail will fulfil this request. This fee is non-refundable in the event of non-delivery before 9.00am.

Where delivery is made at customer's request we can accept no direct responsibility or liability for safe delivery beyond ensuring the secure handover of payment to the chosen delivery address.

If the delivery address is to a location with a centralised reception or any kind of multiple occupancy building, be aware that Royal Mail may deliver to the reception or other delivery point only and not to the customer. Therefore, anyone at the reception can take receipt of the delivery.

We are not responsible for deliveries for which Royal Mail has confirmed delivery to your delivery address but which you have not received.

Our delivery schedule is subject to variation for public holidays, weather conditions and force majeure.

Customers must refuse to accept any damaged packages delivered by Royal Mail. We will not accept any responsibility for damaged packages.

We will attempt to send your order so that it reaches you on or before the date specified when placing your order. We are not responsible for late-delivery where the Postal Service has failed to meet the requirements of the Royal Mail Special Delivery service.

Any losses incurred by you, which are caused as a result of us delivering your order to a delivery address supplied by you in error, will be borne by you.

We only deliver to areas that are covered by the Royal Mail Special Delivery service.

Deliveries to areas specified by the Royal Mail under general exceptions will be subject to the Royal Mails delivery schedule.

Returned or refused deliveries will be bought back by us at the prevailing buyback rate on the day upon receipt at our offices unless prior arrangements have been agreed.

Delivery Changes

Should the Client need to change either the delivery date or the delivery address this request must be done by email from the email address initially used to make the order and may not take effect until confirmed back to you in an email from us.

Substitution

The Company will endeavour to ensure that the Currency Notes supplied to the client are in the denominations requested; however the company reserves the right to supply the currency in any denominations. The Company reserves the right to substitute Sterling, either cash or cheque, in the event of a short fall in the specific currency. In the event of the substitution being greater than £25 or 5% of the value, the Company will attempt to contact the customer.

Confidentiality

The Client agrees that the Company may carry out any check as to the Client's financial status as the Company shall deem fit. The Client accepts that the Company will attempt to verify the Client's identity by checking the details supplied against those held on a number of specific databases that the Company has access to, for example information from the Electoral Register, and fraud prevention agencies. A record of this process will be kept that may be used to help other companies to verify the Client's identity. The Company may also pass information to organisations involved in fraud prevention to protect the Company and other clients from theft and fraud. If the Client supplies false or inaccurate information and the Company suspect's fraud, the Company will record this and share this information with other organizations.

Indemnity

The Client shall pay all legal fees or costs incurred in connection with the enforcement of these terms and conditions or legal fees incurred in connection with any dispute or difference arising under this agreement that is resolved in favour of the Company.

Cancellation Policy

The Company reserves the right to cancel any order at any time for any reason. In the event of the Company cancelling an order the client will be reimbursed up to the full amount paid by credit transfer or in some circumstances asked to complete a recall request by their own bankers. Once a Client has entered a contract for the currency, the order cannot be cancelled by the client without incurring a fee. Should a client request cancellation of their order/s a fee of £25.00 will be applied per order plus the costs of reversing the foreign exchange transaction. Should the cancellation relate to a multi-currency order the charges may be applied per currency cancelled. Should an order be cancelled due to you failing to pass any Anti Money Laundering procedure then the cancellation fee and the cost of reversing the foreign exchange transaction will apply. The exchange rate used will be our prevailing buyback rate on the day of cancellation. All cancellation requests must be emailed to [email protected]. Failure to pay the cancellation fee within 7 days may result in legal action.

Exclusion Clause

The Company excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that the company caused the Customer to suffer loss.
When determining if the company has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by the company are the actions of third parties. The company will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.

The Company will make every effort to process orders placed via this service without any delay, however, delays can sometimes occur due to technical problems or matters out of our control. If this occurs we will make every effort to deliver your order as soon as possible.

If we are in breach of our obligations under these Terms and Conditions, we will only be liable to you for the direct losses that you incur. Direct losses mean the value of the Currency purchased, pursuant to any Contract. You accept that this is a reasonable pre-estimate of the loss you may suffer resulting from any breach by us or of our obligations hereunder.

Complaints Policy

Should you wish to make any complaint please in the first instance send an email to [email protected] for your complaint to be allocated to a manager for action.

Disclaimer

None of the information contained in this website constitutes, nor should be construed as Financial Advice. The Company provides information attempting to achieve accuracy, but this cannot be guaranteed.

The Company does not warrant this site's contents, and exclude any implied warranty, in particular relating to exchange rates, market prices and data. The Company is showing rates as an indication only. All information is given with the proviso that while we give an indication of today's rates, we will not be held responsible for any human or machine error that causes a wrong rate to be published.

In the event of an incorrect rate quoted on any order, we will contact you to advise the correct rate and amend the order accordingly. You can then confirm if you wish to proceed with the amended order. Neither the Company, nor any entities from which they receive information, nor any entities with which their site is linked, shall be liable for any investment or other decisions made on the basis of the information provided.

Proprietary Rights and Copyright

The contents of this website are protected by copyrights, trademarks, patents and/or any other proprietary rights and laws. No part of this website can be reproduced without prior written consent.

General

Any telephone calls between the Company and the Client may be recorded, in which case the recordings will be accepted by the client as evidence of the instructions or communications recorded.

The Client, by accepting these terms and conditions, acknowledges and accepts that evidence of any such recordings may be referred to by the Company in respect of any dispute or difference between the parties.

The terms and conditions of this Agreement are the conditions in force at the date of this Agreement and shall not be superseded, amended or varied in any way whatsoever without the written consent of the Company.

No representation made orally by the Company, its servants or agents shall be binding upon the Company or shall form part of this Agreement, unless they are agreed in writing by a Director of the Company.

Your obligations under these Terms and Conditions may not be assigned or transferred in any way to any other party. We shall have the right at any time to transfer and assign our rights under these Terms and Conditions to any other party as we deem fit. Any delay or failure on our part to exercise our rights shall in no way amount to or be deemed as a waiver or giving up of such rights by us, nor shall it prejudice any of our other rights under these Terms and Conditions.

A person who is not a party to the Trading Agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of the Trading Agreement but this does not affect any right or remedy of a third party which, exists or is available under that Act.

Should any of these Terms and Conditions be deemed to be unenforceable or illegal, the remainder of the Terms and Conditions shall remain in full force and effect as if the unenforceable or illegal part has been removed. Should any of these Terms and Conditions be in conflict with any other documentation or information that we have provided to you in connection with any order, then these Terms and Conditions shall have priority unless specifically agreed by us in writing that such other documentation and information shall have priority in whole or in part.

Governing Law and Jurisdiction

These Terms and Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have jurisdiction over any such dispute.


TERMS & CONDITIONS FOR BUY BACKS

By using our exchange service, you agree to the terms and conditions set out below. Please read them carefully.

This website is owned and operated by Travel FX Ltd (referred to as “we” or “our” “us” “Travel FX”).

Travel FX Limited are a Registered Money Business with H.M. Revenue & Customs under number: XEML00000119581.

Travel FX Limited registered office is at 1st Floor, Jebsen House, Ruislip, Middx, HA4 7BD.

This page contains the terms and conditions for use of the Travel FX website (www.travelfx.co.uk)

Using this website indicates that you accept these terms and conditions which are legally bound.

These terms must be agreed to each time an order is placed.

Please read this document very carefully before using our website.

Travel FX has the right to make any amendments to these terms and conditions at any time without prior notice and it is your responsibility to check these terms and conditions regularly in case of any changes made by us.

All purchases made are subject to our full terms & conditions, below.

Nothing in these conditions affects your statutory rights as a consumer.

Our Service

Our website is only intended for use by people in the United Kingdom. By placing an order through our site, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts. You must be the rightful owner of the banknotes you want to exchange, or you must have permission from the rightful owner(s) to exchange them.

By agreeing to our terms and conditions, you agree that we may undertake appropriate checks (including electronic checks) to verify your identity. We may decline to complete your order if we cannot verify your identity or for any other reason at our discretion.

Authenticity

Our exchange service must not be used for counterfeit banknotes, or for banknotes for which there is a reasonable doubt about their authenticity. We do not accept specimen banknotes or banknotes that have been deprived of their value, e.g. by punched holes, defacement, shredding, anti-theft dye or stamps. We do not accept any coins. All banknotes submitted for exchange must have all the required safety features (watermark, security thread, optically variable ink, raised intaglio printing). When there is reasonable doubt about the authenticity of a banknote, we may refuse to exchange the disputed banknotes, which may be sent back at the client’s request and at the client’s expense. Standard 1st class Royal Mail post rates apply. The bank note/s in question will not be sent insured unless at the client’s request and expense.

Completing A Buy Back Order

You may use the service to place an order for buy back of currency.

To place an order, you should enter your currency requirements into the currency converter on the site and follow the steps on the screen. You are responsible for entering correct information and we will not be responsible for any losses that you may suffer because of your error.

You may edit your order or correct errors up to the point that you submit your payment details in respect of your order.

After placing an order, you will receive confirmation from us that we have received your order. You will then receive a further email once we have received your currency in our offices.

Your order constitutes an offer to purchase currency subject to our acceptance. Our confirmation constitutes acceptance of your order.

All orders are subject to the acceptance of the returned currency and/or any limits or restrictions imposed by us or by regulation or law from time to time.

Orders may be placed at any time but will be processed during the hours of 9.30am to 4.30pm Monday to Friday excluding bank holidays in England. Any order placed outside working hours will be processed during working hours on the next working day.

Once an order has been placed you will be unable to edit the order. You will need to contact us to cancel the order so that a new order can be placed. Please do so by email to [email protected] quoting your order name and order number.

Price And Payment

The price of any currency will be as quoted on our site from time to time, except in cases of obvious error.

The rate of exchange applicable to the currency is displayed on the currency converter. Exchange rates are updated frequently on our site in accordance with updates in the wholesale market. Rate updates will be subject to a delay according to our pricing policy in force at the time of your order. The rate of exchange applicable to the currency is subject to your acceptance, and if you do not accept the rate of exchange offered to you, you are not required to continue with your order. Your order will be completed at the rate on the day of receipt to our office. This may differ from the rate offered on the website at the time of ordering. By posting your currency to us you accept this may be a lower amount than you were quoted.

Payment for all currency orders completed will be by bank transfer only.

There is no charge made by Travel FX for processing the payment.

We do not charge any commission in respect of your order for currency.

Due to exchange rate fluctuations, Travel FX has the right to cancel any orders without warning.

Due to Money Laundering Regulations, we may request you send us a copy of your passport or other documents to support your order. If these are required we will email you to request them.

Payment To You

To make a payment, we need correct payment details, such as sort code and a bank account number. Incorrect or missing payment data on the exchange form may result in payment delays, payments credited to the wrong account, or bank charges applied by the receiving bank. We are not responsible for any of these costs in the case of the submitted payment details being wrong or incomplete. Any costs resulting from incomplete or missing payment information will be passed on to the customer.

Customers must be prepared to wait up to 5 working days for payment to reach their account.

Sending Your Currency To Us

The shipping of banknotes submitted to us for exchange is at the risk of the customer. We cannot be held responsible for items lost in the mail, which is why we encourage customers to use a tracked and signed for delivery service such as the Royal Mail special delivery service and insure the parcel to its correct value.

Please be aware, that of the huge volumes of letters and packets Royal Mail handle, very few encounter a problem along their way – and they take every single failure seriously.

On the rare occasion of Royal Mail losing your order, as long as you have sent it correctly by special delivery, then it will be fully insured and you will have to contact them to make a claim. They will not deal with us in this matter as we are not their customer – you are.

Return And Refunds Policy

Our service includes comprehensive checks to ensure that you receive the correct refund. However, we do not guarantee that our service will be error free and you acknowledge that from time to time errors may be made. Where you have received an incorrect payment because of our error, we will work with you rectify the error in a timely manner.

Anti-Money Laundering

To use our service, you must comply with all applicable laws and regulations, including those relating to anti-money laundering regulations.

If you fail to do so we reserve the right to prevent you from using our service.

In order to enable us to comply with our anti-money laundering and other legal obligations and our internal risk and fraud policies, We may ask to you for further information and identification (such as proof of your residential address).

Should your order fail our Anti Money Laundering process checks or fail for any other reason and you require the bank notes to be returned to you, you understand that they may not be the banknotes you originally sent to us and that any return will be at your expense.

HM Government publish a list that you can view here https://www.legislation.gov.uk/uksi/2021/392/regulation/2/made of countries that if you choose to travel to may require us to undertake further diligence checks of your purchase. Should this be the case we will contact you to obtain the information we require. We recommend that you check this list prior to ordering.

We are prohibited from supplying to you or buying from you any currency in connection with the following countries - Afghanistan, American Samoa, Belize, Guam, Iraq, Lebanon, Libya, Myanmar (Burma), Russia, Samoa, Somalia, South Sudan, Sudan, Tunisia, Ukraine, US Virgin Islands, Venezuela and Yemen, Cuba, Iran, North Korea (People’s Democratic Republic of Korea) & Syria. (or certain individuals, entities or governments subject to sanctions restrictions). Should you continue to place an order involving any of these currencies for either buying or selling, your order will be cancelled in line with our terms and conditions.

Information we may collect from you:

Information that you provide by filling in forms on our Site www.travelfx.co.uk. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services.

Details of transactions you carry out through our Site and of the fulfilment of your orders.

We may collect information about your visits to our Site.

We use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • We may also use your data to provide you with information about goods and services which may be of interest to you and may contact you about these by email.

If you do not agree to us using your data for marketing purposes, please inform us of this by unticking the relevant boxes on the registration form.

Personal Information Verification

For security Travel FX will verify your address with our Electoral Roll system or Credit Check System.

We will validate name, address and other personal information supplied by you during the registration process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.

You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Force Majeure

We cannot accept liability for delay or non-fulfilment of any term of the Terms and Conditions caused by force majeure, war, rioting, strike, lock out, accident, fire, flood, heavy snowfall, financial/banking collapse, network outage, power blackout, acts of terrorism or any other cause not directly within our reasonable control.

Questions About Our Terms And Conditions

If you have any questions about this Agreement, please do so by email to [email protected].

Limitation On Travel FX Liability

Travel FX shall make every effort to process orders placed via this Service without any delay. However, by agreeing with our terms and conditions, it is understood that delays can sometimes occur due to technical problems or matters out of the control of Travel FX.

Travel FX excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that Travel FX caused the Customer to suffer loss.

When determining if Travel FX has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by Travel FX as the actions of third parties. Travel FX will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.

Travel FX reserves the right always to refuse to process any Currency orders at any stage.

It is understood that you have read, understood and accepted our Terms and Conditions prior to placing your order and will not hold Travel FX responsible for delayed or non-payment of your currencies caused by factors beyond the control of Travel FX. This does not affect your statutory rights.


INTERNATIONAL TRANSFERS TERMS & CONDITIONS

International Transfer Services are supplied by UKFX Holdings Ltd

Terms & Conditions of UKFX Holdings Ltd under use of www.travelfx.co.uk

1 UKFX Holdings Ltd are authorised to carry out payment service activities as an EMI Ref number 901082.

1.1 The Service

The Company enters into contracts for the purchase and sale of currency for trade, commercial or other non-speculative purposes.

1.2 No Financial Advice

The Client shall be solely responsible for evaluating and selecting the timing and nature of all Transactions entered into and shall not treat any information provided by the Company as financial advice. The Client must rely solely on its own judgement in determining whether the Service, or any incidental services provided by the Company are appropriate for the Client's purposes.

1.3 Client Agreement

All Transactions shall be subject to the terms and conditions of this Agreement and shall constitute separate and several agreements in their own right.

1.4 Licence

The Company is authorised to deal in foreign exchange products and to make a market in providing buy/sell quotes for foreign currency exchange products.

2 Instructions

2.1 Username and password

Email instructions effected pursuant to the use of the username and password issued to the Client by the Company will in all circumstances be binding on the Client.

2.2 No obligation

The Company is not obliged to accept any Instruction and may refuse any Instruction without giving any reason and without any liability for any resultant loss or damages incurred by the Client or any other party.

2.3 Transaction Binding

The details of each Transaction will be confirmed online. The Transaction shall be binding upon the Client at that point. Once binding, a Transaction may not be altered or cancelled without the express written consent of the Company.

2.4 Prompt Performance

The Client acknowledges that due to volatility in exchange rates, the timely performance of the Client's obligations is an essential term of any Transaction and that resultantly cleared funds are to be deposited in the bank account nominated by the Company within 24 hours of online confirmation.

2.5 Out-of-Market Quotes

In circumstances where the Company has made an Out-of-Market Quote the Company shall have 2 business days in which to requote the Rate, prior to which time the Transaction shall not be legally binding.

2.6 Further Information

The Company may request further confirmation or information from the Client in relation to any Instruction if the Company reasonably considers that such confirmation or information is necessary to confirm or clarify an Instruction and the Company shall not be liable to the Client for any delay or failure to complete the Transaction as a result of such request.

3 Payment Provisions

3.1 Payment

The Client must initiate payment of any Sold Amount to the Company Account on the day that the Transaction is confirmed in accordance with Clause 2.4.

3.2 Nominated Beneficiary Account

The Client must provide details of the Nominated Beneficiary Account as part of the ordering process. The Company will rely on the details specified for the Nominated Beneficiary Account and will not check to ensure that the instruction provided by the Client is correct and will accept no liability for error by the client with regard to beneficiary payment instructions.

3.3 Cleared Funds and Settlement

The Client must deliver the Sold Amount in full without any set-off and in cleared funds together with any applicable service fees required by the Company before the Company will pay any amount to the Nominated Beneficiary Account. Should the Company, in its sole discretion, elect to pay an amount to the Nominated Beneficiary Account before the Client's funds have cleared, the Client acknowledges that the Company is not, by so doing, waiving any rights it may have under this clause or under any other clause of this Agreement and shall take immediate action to place the Company in cleared funds should any Sold Amount not be cleared as anticipated. Settlement of the transaction will generally be made by the Company within 2 business days of receipt of cleared funds.

3.4 Non Payment

The Company reserves the right to Close Out any Transaction in circumstances where the Sold Amount has not been received by the Company within 24 hours of the Transaction becoming legally binding in accordance with Clause 2.4 or the Client has failed to provide the details of the Nominated Beneficiary Account.

3.5 Payment Irrecoverable

The Company shall be under no liability to recover any funds duly paid to a Nominated Beneficiary Account and will not resend any funds pursuant to an amended Instruction until the Company is in receipt of further funds from the Client.

3.6 Recovery of Funds

In the event that funds have been sent to the wrong beneficiary account as the result of an error made by the Company, the Company shall take action at its own expense to recover those funds, provided always that the Client will take immediate action to recover any such funds itself to the extent that the mistaken beneficiary is related to or associated with the Client and will otherwise assist the Company with any necessary recovery action. In the event that funds are mistakenly paid by the Company on behalf of a third party into an account operated or controlled by the Client, the Client undertakes and agrees to refund any such funds to the Company or in accordance with the Company's instructions immediately.

3.7 No Interest

The Client shall in no circumstances be entitled to receive interest on any amounts that the Company receives from the Client in relation to a Transaction or otherwise.

3.8 Form of Payment

All payments made pursuant to this Agreement are required to be made by telegraphic transfer or electronic funds transfer only. The Company does not accept or make any payments by cash, card, cheque or draft.

3.9 Funds Held without Instructions

In circumstances where funds are held by the Company pending further instructions from the Client, the Client acknowledges and agrees that the Company will not pay interest on such funds.

3.10 Refunds

Should we be unable to complete our verification procedures upon you or if the order is cancelled for any reason we will issue a refund usually within 48 hours of this failure however you must be prepared to wait up to 5 working days. All refunds may incur charges in accordance with our cancellation terms and will be returned nett of these charges to the source of payment. The client warrants that under no circumstances shall they instruct a chargeback upon the payment made to the company by using their debit card without first submitting a formal complaint and receiving a “Final Response” to the complaint. The client understands that in this circumstance the card issuer will then make their own decision as to whether a chargeback instruction can be upheld. Any upheld chargeback does not prevent the company from seeking financial remedy directly from the client.

4 Orders

4.1 Legally Binding

Orders shall become legally binding as and from the time that the Order Details are accepted by the website.

5 Anti-Money Laundering

5.1 AML Compliance

In dealing with the Company, the Client acknowledges and agrees that the Company is obliged to adhere to applicable AML Regulations in all relevant jurisdictions. The Client will not attempt to initiate any Transactions that may contravene any AML Regulations and will provide such information as is necessary or desirable for the Company to comply with its AML obligations.

5.2 Information Collection

The Company reserves the right to collect such information as is necessary from the Client to meet its obligations under applicable AML Regulations. The Company may pass on information collected from the Client and relating to Transactions as required by applicable AML Regulations and is under no obligation to inform the Client it has done so. The Company may undertake all such AML checks in relation to the Client, its Authorised Signatories or any Transaction (including restricted lists, blocked persons and countries lists) as may be deemed necessary or appropriate by the Company, and reserves the right to take any actions (including cancellation of the Transaction, refusal to remit payments, and freezing or blocking of funds or access) with no liability to the Client or any third party.

5.3 Transmission of Information to Regulatory Bodies

The Company reserves the right to provide all such information regarding the Client and any Transactions in relation to its obligations to, or requests (whether legally binding or not) by, any relevant regulatory body.

6 Disputes

6.1 Disputes Policy

Any dispute in relation to this Agreement or the services provided by the Company must first be referred to the Company.

6.2 FOS

If the dispute is not resolved it may then be submitted to the Financial Ombudsman Service ("FOS") for determination in accordance with its rules.

6.3 Only Avenue

The Client may not proceed against the Company except in accordance with this disputes clause.

7 Liability

7.1 No Liability for Delays

The Client acknowledges that delays in the transmission and receipt of payments may occur. In particular, the Client acknowledges that the Company operates an online dealing platform that could be subject to technical, or other, problems beyond the Company's control which could result in delays in excess of 48 hours. Accordingly, the Company cannot guarantee that transfers of funds will always be made on a timely basis and shall in no circumstances be liable to the Client for any costs, expenses, liabilities or losses of any kind, however arising, resulting from any delay in any payment made on behalf of the Client or any delay in responding to instructions received from the Client.

7.2 Liability Limited

Without limiting the effect of Clause 7.1, the Company's total aggregate liability to the Client for any breach of its obligations under this Agreement, or any Transactions contemplated by it, shall be limited to the total amount paid to the Company by the Client in relation to any particular Transaction. In no circumstances shall the Company be liable to the Client for any consequential or indirect losses of any kind, whether foreseeable or not.

7.3 Indemnity

The Client shall fully indemnify the Company and keep it fully indemnified from and against all and any liabilities, damages, losses and costs (including legal costs calculated on a solicitor and own client basis) incurred by the Company in enforcing its rights under this Agreement or otherwise arising under this Agreement.

7.4 Third Party Fees

The Client acknowledges and agrees that the Client shall at all times be liable to pay fees, costs, duties and taxes charged by third parties, including but not limited to fees charged by beneficiary banks, whether or not the existence of, or any increases to, any such fees or charges have been notified to the Client by the Company.

8 Closing Out

8.1 Closing Out Transactions

The Company may, in its sole discretion, refuse to perform or Close Out all or any part of any Transaction, without liability to the Client or any third party for any losses which may be incurred as a result and without giving prior notice to the Client, on the occurrence of any of the following events:

i. failure by the Client to make any payment when due, including the payment of any deposit;

ii. if the Client is an individual, the death or loss of mental capacity of the Client;

iii. the occurrence of an Insolvency Event;

iv. representations or information provided by the Client are or become, in the opinion of the Company, inaccurate or misleading in any material respect;

v. giving effect to any obligations under this Agreement becomes unlawful;

vi. a dispute has arisen between the Parties;

vii. breach by the Client of any terms of this Agreement or any other Transaction; or

viii. in circumstances where the Company reasonably forms the view that it is necessary to do so for its own protection.

8.2 Consequences of Closing Out

In the event that a Transaction is Closed Out, the Company will calculate, as at the Closing Out Date, the mark-to-market value of the Transaction using prevailing market rates chosen by the company and set against the rates published by Metro bank on that day. If, as a result of that calculation, the Transaction results in a loss, the Client shall be liable to compensate the Company immediately upon demand for the amount of that loss, together with any expenses incurred by the Company and any premiums, commissions or other fees. In no circumstances shall the Company be liable to pay to the Client any profit arising from the Closing Out of a Transaction. Subject to a minimum close out fee of £200.00. Failure to pay this fee within 48 hours will attract interest at Metro bank base rate + 5%. After 7 days the close out fee rises to £500.00 as a minimum should it not have been settled prior to this time.

8.3 Set-Off

The Client acknowledges and agrees that the Company may deduct from any payment to be made to the Client, including any deposit held by the Company, or any amount held by the Company for payment to any Nominated Beneficiary Account, any amount the Client may owe to the Company, including any loss incurred as a result of Closing Out a Transaction, as well as any fees, costs, taxation liabilities or other charges of any kind incurred by the Company in relation to the Transaction.

8.4 Interest

The Company reserves the right to charge interest on any outstanding sum due and payable to it by the Client, such interest to be calculated at a rate of 5% per annum over the base rate of Lloyds Banking Group (or of such monetary authority as may replace it). Interest will accrue and be calculated daily and be compounded monthly from the date payment was due until the date full payment is made by the Client.

8.5 Default Notification

The Client must notify the Company immediately upon becoming aware of the occurrence of any event referred to in Clause 8.1 above.

8.6 Notice of Monies Due

Where a Transaction is Closed Out or does not proceed to completion for any reason, the Company will provide to the Client a written statement explaining the amount of any sums payable by the Client or the amount of any sums being withheld by the Company from sums payable to the Client.

9 Representations and Warranties

9.1 Client Warranties

The Client makes the following representations and warranties as at the date of this Agreement and at each time a Transaction is entered into:

(i) the Client is duly organised and validly existing (or, if an individual, is of legal age and is under no legal disability or incapacity) and has full power and authority to enter into, and has taken all necessary steps to enable it lawfully to enter into, this Agreement and every Transaction under this Agreement, and perform its obligations thereunder;

(ii) the Client is acting as principal on its own account or as trustee of a trust and not on behalf of any other person or undisclosed beneficiary in relation to each Transaction entered into with the Company;

(iii) all information provided by the Client to the Company is, or at the time it is provided will be, accurate and up-to-date in all material respects and the Client has not omitted or withheld any information which could make such information inaccurate or misleading in any material respect;

(iv) the Client has a valid commercial or personal reason for entering into each Transaction, and will not enter into any Transaction for speculative purposes;

(v) in entering into any Transaction, the Client has not relied on any market - related information offered from time to time by the Company on the Website or through its representatives or agents;

(vi) transactions entered into by the Client will not constitute a breach of any relevant AML regulations in any jurisdiction;

(vii) there are no claims outstanding or threatened against the Client that would restrict or interfere with the exercise by the Company of the rights contained herein;

(viii) the Client will not engage in any illegal, deceptive, unfair or unethical trade practice which may adversely affect the reputation and goodwill of the Company, and will not make false, misleading or disparaging representations concerning the Company;

(ix) in circumstances where the Client is acting as a trustee of a trust, the Client is duly and properly authorised to enter into this Agreement and any Transactions in accordance with the terms of the relevant trust instrument;

(x) the client will act within the terms of the chargeback clause 3.10; and

(xi) the Client has read and understood the following documents and agrees to be legally bound by the contents of the terms and conditions.

10 Privacy

Please see our specific privacy policy here.

10.1 Collection of Information

In order to provide the Client with the Services, the Company must collect certain Personal Information about the Client or the Authorised Signatories of the Client and obtain their consent in relation to the handling of such Personal Information. The Client hereby gives that consent or warrants that it has obtained that consent from each Authorised Signatory. The Client also agrees to provide upon request all such information in relation to its financial and business affairs and/or identity, as the Company may reasonably require.

10.2 Use of Information

The Client hereby authorises the Company to collect, use, store or otherwise process any Personal Information concerning the Client and in particular, agrees that the Company may use all such Personal Information, including the information referred to in clause 10.4, for the purposes of complying with its obligations under any AML Regulations and for any other purpose directly related to the provision by the Company of the Service.

10.3 Identity Verification

The Client may be required to provide evidence to verify its identity or the identity of its Authorised Signatories. If the Company is not satisfied with the information provided by the Client, it may request additional information. The Company will not accept a Client Application and the completion of Services will not be available to the Client unless and until verification procedures have been completed to the satisfaction of the Company.

10.4 Information correct

The Client must ensure that all information provided to the Company is accurate and up-to-date at all times. Any changes must be advised to the Company as soon as practicable.

10.5 Protection of Information

The Company collects and stores all information electronically and takes reasonable steps to protect such information from unauthorised access, misuse, loss or destruction. The Company shall in no way be liable to the Client for any loss or damage the Client may incur as a result of the loss or theft of such information held by the Company.

10.6 Retention of Information

Any information collected by the Company, including telephone recordings or transcripts, may be kept or destroyed in accordance with normal Company procedures.

10.7 Recording phone conversations

The Parties consent to the electronic recording by either Party of telephone conversations between them without an automatic warning tone and the utilisation of such recordings as evidence by either Party in any dispute or anticipated dispute between the Parties or in relation to any dealings between the Parties.

11 General

11.1 Notices

Documents under this agreement may be sent by facsimile, post or email and proof of posting shall be proof of receipt; in the case of facsimile or email on the day of despatch, in the case of delivery by post 48 hours from the date of posting. Documents shall be sent to the last known address, email address or facsimile number given by each Party from time to time.

11.2 Relationship

Nothing in this Agreement will be deemed to create a partnership or joint venture or agency relationship between the Parties or confer any right or benefit on any third party.

11.3 Enforceability

Should any of these terms be deemed unenforceable or illegal, the remaining terms will nevertheless continue in force and effect.

11.4 Entire Agreement

This Agreement, together with the Confirmation for each Transaction, comprises the entire agreement and understanding of the Parties and supersedes all previous oral and written communications. If any clause of this Agreement conflicts with the Confirmation or Order Details, the Confirmation or Order Details will prevail.

11.5 Modification by company

The Company may alter the Client Agreement by posting the new terms on the Website. Any such amendment will not affect any rights or obligations already in existence. The Client is bound by the new terms if the client continues to use the Service after those terms are posted on the Website.

11.6 Assignment

The Client may not assign any rights or obligations under this Agreement without the written consent of the Company. At the discretion of the Company, a Related Body Corporate of the Company may satisfy its obligations under this Agreement.

11.7 Waiver

Any failure or delay by either Party to exercise any right arising under this Agreement shall not be construed as a waiver of such right.

11.8 Implied terms

No oral representation by the Company, its employees or agents shall be binding on the Company or shall form part of this Agreement, and all conditions, warranties or other terms implied by statute or common law are hereby excluded to the fullest extent permitted by law.

11.9 Governing Law

This Agreement shall be construed in accordance with the laws of England & Wales and the Parties irrevocably submit to the exclusive jurisdiction of the courts to settle any disputes which may arise in connection with this Agreement.

11.10 Complaints

In the event that the Client wishes to make a complaint in relation to the products and services we offer, the Client may do so either in writing to UKFX Holdings Ltd at our registered office address 1st Floor, Jebsen House, Ruislip, Middx, HA4 7BD or, via email on [email protected]. We will answer your complaint in writing or via email within 15 working days of acknowledgement by us of receipt of your complaint.

12 Definitions

AML

means 'anti-money laundering' as those terms are generally understood in the Money Laundering, Terrorist Financing and Transfer of Funds (information on the payer) Regulations 2017.

Client Agreement or Agreement

means this agreement.

Client Application

means the application completed by the Client in order to gain access to the Website and the Services.

Close Out

means reversing a foreign currency exchange transaction in the circumstances set out in Clause 8 or otherwise pursuant to this Agreement.

Closing Out Date

means the date on which a Transaction is Closed Out.

Company

means UKFX Holdings Ltd and any related group company.

Company Account

means an account nominated by the Company for receipt from the Client of the Sold Amount.

Confirmation

means the website screen shown after successful submission of an instruction by the client online and/or the document forwarded to the Client online setting out all relevant details of a Transaction.

Insolvency Event

means a receiver, manager, trustee, administrator, controller or similar external administrator is appointed over any of the assets or undertakings of the Client; the Client is or becomes unable to pay its debts as and when they are due; the Client ceases to carry on business; an order is made for the winding up or dissolution of the Client otherwise than for the purpose of an amalgamation or reconstruction which has the prior written consent of the Company.

Instruction

means a request made by the Client to the Company to enter into a Transaction.

Nominated Beneficiary Account

means the bank account of a person to whom the Client has instructed the Company to transfer funds.

Out-of-Market Quote

means a Rate quoted by the Company which is demonstrably inconsistent with prevailing market rates as the result of a human or technical error on the part of the Company.

Party

means a party to this Agreement.

Personal Information

means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Rate

means the foreign currency exchange rate applicable to a Transaction.

Service

means the facility offered by the Company for the purpose of buying and selling currency for delivery.

Settlement

means the act of instructing the payment of the bought amount of currency to the nominated beneficiary account by the Company.

Sold Amount

means the amount of the currency that the Client is selling to the Company.

Transaction

means a binding agreement between the Client and the Company to exchange one contract for another at an agreed rate and shall be taken to refer to a series of transactions pursuant to standing instructions given by the Client.

Transaction Date

means the date on which the Client enters into a Transaction with the Company for the exchange of currencies.