Terms and conditions of Travel FX Ltd

The Client (as defined below) wishes to enter into contracts for the purchase, sale and delivery of currency with Travel FX Ltd ("the Company") and has agreed with the Company that each transaction shall be carried out on the terms and conditions ("Conditions") as set out below

Terms and Conditions for cash delivery

"Company", "Travel FX Ltd" means Travel FX Ltd whose registered offices are 1st Floor, Jebsen House, Ruislip, Middx, HA4 7BD.

"Client / Customer" shall mean the person, firm or organisation to which the Company provides services for the purchase or sale of currencies for physical delivery only that uses these services having agreed to these terms and conditions.

"Payment Date" means the date agreed at inception of the transaction between the Client and the Company which is specified on the order when the Client must deliver his funds to the Company to ensure that the Company can attempt to meet the agreed Delivery Date for the Client's purchased currency.

"Website" means the website from which the Company advertises and trades.

"Delivery Date" means the date which the client prefers to have the currency funds he has purchased despatched to him.

"Business/Working Day" means from 9.30am to 4.30pm from Monday to Friday, excluding Saturdays and any Bank Holidays for the purpose of communication and receipt of payments.

"Currency" means the currency purchased at the agreed exchange rate.

"Contract" means the formal contract entered into between the Client and the Company for the foreign exchange transaction to buy/sell Currency at the quoted exchange rate on the dates quoted and to make the payment set out therein on and subject to these Terms and Conditions.

"Suspicious Transactions" means a transaction that raises "an unconfirmed belief" where there are circumstances to suggest to a reasonable individual that a person might be money laundering. It includes any activity which does not fit with the normal course of business.


By accessing, using or browsing the Website, or ordering Currency from the Website you confirm that you are over 18 years old and have read and understood these terms and conditions, and agree to be bound by them and to comply with all applicable laws, rules and regulations.


The Company is licensed for Bureau de Change business with H.M Revenue & Customs under licence number 12729401.

The Company reserves the right at all times to refuse to process any Currency orders at any stage.

The Company has a legal obligation to report to HMRC and or National Criminal Agency any and all suspicious transactions.

The Regulations require the Company to monitor any unusual or suspicious transactions of any size taking place where the company believes the money is derived from illegal activity.

The Regulations also require us to keep full records together with copies of identification provided (where obtained) of all transactions. Our Anti Money Laundering policy may require us to select your transaction for enhanced verification. We will attempt to electronically verify you however should we be unsuccessful we will require documentation as follows:

Acceptable forms of identification are:

Your passport or UK driving licence is ideal; see Table A for a full list of identification we accept.

In most cases this will be all we need, but it would be useful to have two types of address verification handy (see Table B for a list of acceptable types), just in case our electronic searches can’t find your details (for example, if you have recently moved).


Acceptable photographic identity for UK/EEA/Swiss Nationals:

  • Valid UK/EEA/Switzerland Passport
  • Valid UK Full Photocard Driving Licence
  • Valid UK Provisional Photocard Driving Licence
  • Valid EU member state National ID Photocard
  • Valid firearms certificate or shotgun licence.

All documents must include your full name


Acceptable non-photographic identity for UK/EEA and Swiss Nationals:

  • Valid old style UK Driving Licence (no photo)
  • HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill) issued in the last three months or valid for the current tax year. We cannot accept P45 or P60 forms
  • Notification letter from Benefits Agency/Local Authority confirming your right to benefits (Department for Works and Pensions (including Jobcentre Plus), Benefits Agency or Veterans Agency), dated within the last 12 months.

All documents must include your current address and must contain a unique reference number to confirm your relationship with this provider
Address Documents:

  • Current UK Full Photocard Driving Licence
  • Current UK Provisional Photocard Driving Licence
  • Current old style UK Driving Licence (no photo)
  • Council Tax bill (valid for the current financial year) HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill) issued in the last three months or valid for the current tax year - we can’t accept P45 or P60 forms
  • HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill) issued in the last three months or valid for the current tax year. We cannot accept P45 or P60 forms
  • Notification letter from Benefits Agency/Local Authority confirming your right to benefits (Department for Works and Pensions, Jobcentre Plus, Benefits Agency or Veterans Agency), dated within the last 12 months
  • Current Tenancy Agreement, from a local council or a recognised letting agency
  • Bank, Building Society, Credit Union statement, dated within the last 3 months
  • Credit card statement, dated within the last 3 months
  • Mortgage statement from a recognised lender, dated within the last 12 months
  • Life Assurance/Life Insurance Policy, dated within the last 3 months but outside of cancellation period
  • Motor Insurance Certificate, valid for the current year but outside of cancellation period - we can’t accept cover notes
  • Utility bill - gas, electricity or water, dated within the last 3 months
  • Telephone bill, dated within the last 3 months - we can’t accept mobile phone bills
  • Sky or cable TV bills, dated within the last 3 months

Please note we can only accept copies or scans of original documents, not those printed from the internet.

This list is not exhaustive and the specific nature of your transaction may need to be taken into account.

NOTE - You will be asked to provide one document from each table initially.

You may be required to prove the source of the funds you are using to pay for your transaction and the purpose of the transaction. Should this be the case we will contact you specifically regarding this. This will most likely not be at outset of the transaction. You agree that you will have available and provide to us the necessary documents in the format requested to prove these should we so request them and further agree that your failure to do so to our satisfaction may result in the cancellation of your transaction at your cost. Should you fail to provide the necessary evidence within seven days then we reserve the right to cancel the transaction as having failed the Anti Money Laundering process.

Should your order fail Anti Money Laundering checks then we reserve the right to cancel the transaction as per our cancellation policy.

HM Government publish a list that you can view here https://www.legislation.gov.uk/uksi/2021/827/regulation/2/made of countries that if you choose to travel to may require us to undertake further diligence checks of your purchase. Should this be the case we will contact you to obtain the information we require. We recommend that you check this list prior to ordering.

We are prohibited from supplying any currency to be used in connection with travel to the following countries - Afghanistan, American Samoa, Belize, Guam, Iraq, Lebanon, Libya, Myanmar (Burma), Russia, Samoa, Somalia, South Sudan, Sudan, Tunisia, Ukraine, US Virgin Islands, Venezuela and Yemen, Cuba, Iran, North Korea (People’s Democratic Republic of Korea) & Syria. (or certain individuals, entities or governments subject to sanctions restrictions). If you continue to place a order for travel money for use in these countries your order will be cancelled in line with these terms and conditions.


When placing an order, you warrant that you are acting on your own behalf, for a genuine reason and the currency that you wish to buy/sell is legally and beneficially yours, has not been obtained by illegal means nor in any way contrary to the rights of the legal owner and is not tainted in anyway by criminal activity. You also warrant to us that the information that you provide to us is true and accurate in all respects and that you will not withhold any material information from us and you will provide us with any information that we may reasonably require.

The Company will only provide banknotes for non-speculative purposes. This means that the Company will not supply the Client if the Client is seeking to purchase banknotes as an investment or to profit by pure speculation on foreign exchange movements without having a genuine non-speculative reason for doing so that the client can document if required in accordance with The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

You must provide all the requested information for us to process the order. We reserve the right to request further information from you, should it be required, at any time. You agree that we may take reasonable steps to verify your identification and you acknowledge and agree that we may elect not to do business with you for any reason, at our absolute discretion.


We do not accept orders by telephone.


You can pay by bank transfer, internet or telephone banking, BACS or CHAPS or a UK based debit card. We do not accept cash deposits directly into our account, cheques, credit or charge cards, any type of E money payment or any prepaid card or web app payment. Should you attempt to or be successful in making a payment to us by any of these methods once this is identified it will be held on suspense and your currency order will not be processed. Any refund payable will be subject to both a £25.00 admin fee and at our prevailing buyback rate on the day the refund is processed. This prevailing rate will be in the region of a 7% negative difference to the rate you purchased at. All orders will be processed at the foreign exchange rates confirmed to you by our automated email process only at the time of ordering. Our website rates are indicative only and we are not bound by them. Due to exchange rate fluctuations your payment must reach us as cleared funds within one business day of placing your order in order for us to secure the rate on your order or the order may be subject to amendment of the exchange rate or cancellation as per our Terms & Conditions. In instances where a Bank Holiday is between your order date and your payment date we will allow extra time equivalent to the Holiday period. The minimum order value for currency is £300; orders of less than £700 will incur a handling fee of £5. Any individual currency order below £300.00 will attract a £2.00 handling fee. Debit card payments attract a charge of 0.299% of the transaction value to enable us to fast credit your order.

If you choose to pay us by debit card you are limited to the following:

  • 3 single or multi-currency orders per month.
  • A maximum of £2500.00 for any individual or multi-currency order
  • Delivery can only be made to the card's registered address.

These limits DO NOT apply to bank transfer payments.

You must reference your order number with the payment to enable us to identify the funds upon receipt. Failure to do this will likely add processing time to your order.
We must be able to clearly identify the remitter of the payment to us. Payment should be made from a bank account in the name of the person ordering the funds. If you pay from a business account, a joint account or if someone pays on your behalf you understand that a delay in processing will occur as it will be necessary to identify the remitter.


Only payment from Debit cards relate to this clause. The client warrants that in no circumstance shall they instruct a chargeback upon the payment made to the company by using their debit card without first receiving a response under our complaints policy. The client understands that in this circumstance the Card Issuer will then make the decision as to whether the chargeback instruction can be upheld. Any upheld chargeback does not prevent the Company from seeking financial remedy in accordance with the terms of this agreement


Any refund of a cancelled order, duplicate payment, rounding adjustment or any other type of refund will be subject to a £5.00 payment charge in addition to any other fees payable.

Short Payments

Orders that are not paid for in full will not be despatched until the outstanding amount is received. We shall endeavour but do not warrant to advise you of any shortfall via email.

Unidentifiable payment receipts

Should we be unable to identify the sender of the funds due to the sender or their bankers not attaching the order number or other means to enable us to identify them or the funds we receive not being readily identifiable as being sent from the orderer, then these funds will be held in suspense pending identification. We reserve the right to amend the exchange rate to the rate published on the day the funds are eventually identified.


Should you require your currency in specific denominations i.e. all USD100 bills, a fee of £5.00 will be added to your order to fulfil your request. The £5.00 Administration Fee can be made by Bank Transfer or by currency deduction. The Clients request for specific denominations will not be acted upon until payment has been received or deduction agreed.




All deliveries are made to the residential address you specify when placing your order. If the users address and delivery address are different, you understand that a delay in processing may occur whilst further checks are undertaken.

If you are a registered user, delivery will be to your default registered address unless you alter it within your profile or on the order form prior to placing your order.

If you paid using your debit card, then the delivery address can only be that of the residential address where the card is registered

All banknotes provided to the client are legal tender, in circulation and valid at the time of despatch. We will not be held responsible for any changes made to their status by Central banks or Governments once they have left our possession.

The Company does not recommend delivery to Business/Charity/Organization [work] addresses but will do so upon request at the customers own risk.
Any requests to amend the delivery address must be via email and it may be necessary for us to conduct further checks. You understand that a delay in processing may occur whilst these checks are undertaken.

All orders are dispatched using Royal Mail Special Delivery, which guarantees next working day delivery before 4:00pm. A signature will not be required on delivery of all orders. Any person at the delivery address can receive the package.

Travel FX Ltd does not guarantee next day delivery or guarantee that your required delivery date will be met in any way however we shall attempt to deliver by your required date. We will not be held liable for any issues, expenses or costs arising from not delivering on the date you have stated.

It is important that you are present to accept delivery for your order. We cannot accept any responsibility for fraudulent acts committed by a third party or non-delivery to a named person. We will not be liable for any losses or expenses arising from late or non-delivery.

If you believe your order is in anyway incorrect then you must inform us with 48 hours of receipt by email to info@travelfx.co.uk.

You accept that failed or missing deliveries will not be immediately refunded but dealt with under the terms of the Royal Mail’s claims procedure. Once their investigation and our subsequent successful insurance claim on your behalf (where appropriate) is complete only then will any refund be payable. Should the insurance claim be rejected by the Royal Mail you understand that a refund will not be made and accept that their ruling is final in all forms.

We do not recommend that you place orders if you require your funds within 2 business days of ordering.

Where the delivery date falls on a Monday, your package may be dispatched on the Friday prior as Royal Mail do not collect from the Company on a Saturday/Sunday, therefore you may receive your package on the Saturday prior to your delivery date. This is dependent upon the local Royal Mail Delivery office's services where the package is being delivered to. In instances where the package does not arrive on the Saturday, your package may be delivered on the Monday. Royal Mail cannot guarantee delivery on a Saturday.

You may request Saturday delivery of your order for a charge of £10.00 per package however, we cannot guarantee that Royal Mail will fulfil this request. This fee is non-refundable in the event of non-delivery on a Saturday.
You may request delivery of your order before 9.00am Monday to Friday for a charge of £20.00 per package however, we cannot guarantee that Royal Mail will fulfil this request. This fee is non-refundable in the event of non-delivery before 9.00am.
You may request delivery of your order before 9.00am on Saturday for a charge of £30.00 per package however, we cannot guarantee that Royal Mail will fulfil this request. This fee is non-refundable in the event of non-delivery before 9.00am.

Where delivery is made at customer's request we can accept no direct responsibility or liability for safe delivery beyond ensuring the secure handover of payment to the chosen delivery address.

If the delivery address is to a location with a centralised reception or any kind of multiple occupancy building, be aware that Royal Mail may deliver to the reception or other delivery point only and not to the customer. Therefore, anyone at the reception can take receipt of the delivery.

We are not responsible for deliveries for which Royal Mail has obtained a signature at your delivery address but which you have not received.

Our delivery schedule is subject to variation for public holidays, weather conditions and force majeure.

Customers must refuse to accept any damaged packages delivered by Royal Mail. We will not accept any responsibility for damaged packages.

We will attempt to send your order so that it reaches you on or before the date specified when placing your order. We are not responsible for late-delivery where the Postal Service has failed to meet the requirements of the Royal Mail Special Delivery service.

Any losses incurred by you, which are caused as a result of us delivering your order to a delivery address supplied by you in error, will be borne by you.

We only deliver to areas that are covered by the Royal Mail Special Delivery service.

Deliveries to areas specified by the Royal Mail under general exceptions will be subject to the Royal Mails delivery schedule.

Returned or refused deliveries will be bought back by us at the prevailing buyback rate on the day upon receipt at our offices unless prior arrangements have been agreed.


Should the Client need to change either the delivery date or the delivery address this request must be done by email from the email address initially used to make the order and may not take effect until confirmed back to you in an email from us.

We will consider the purchase back of unused currency only from clients to whom we sold the currency initially. We neither supply nor buyback 200 & 500 Euro notes or 1,000 Swiss Franc notes. All notes sent to us must be in current circulation. Any out of date notes received will be excluded from your refund calculation and returned to you at your cost. We will apply our buy back exchange rate on the day of receipt back to our offices to the transaction not the rate the currency was originally purchased for. Our buy back rates are not published. Customers are welcome to contact us for an indicative rate in advance of using this service. Please note, that we do not accept coins. You accept that any coins sent to us are to be excluded from your refund calculation and will not be returned to you.


The Company will endeavour to ensure that the Currency Notes supplied to the client are in the denominations requested; however the company reserves the right to supply the currency in any denominations. The Company reserves the right to substitute Sterling, either cash or cheque, in the event of a short fall in the specific currency. In the event of the substitution being greater than £25 or 5% of the value, the Company will attempt to contact the customer.


The Client agrees that the Company may carry out any check as to the Client's financial status as the Company shall deem fit. The Client accepts that the Company will attempt to verify the Client's identity by checking the details supplied against those held on a number of specific databases that the Company has access to, for example information from the Electoral Register, and fraud prevention agencies. A record of this process will be kept that may be used to help other companies to verify the Client's identity. The Company may also pass information to organisations involved in fraud prevention to protect the Company and other clients from theft and fraud. If the Client supplies false or inaccurate information and the Company suspect's fraud, the Company will record this and share this information with other organizations.


The Client shall pay all legal fees or costs incurred in connection with the enforcement of these terms and conditions or legal fees incurred in connection with any dispute or difference arising under this agreement that is resolved in favour of the Company.

The Company reserves the right to cancel any order at any time for any reason. In the event of the Company cancelling an order the client will be reimbursed up to the full amount paid by credit transfer or in some circumstances asked to complete a recall request by their own bankers. Once a Client has entered a contract for the currency, the order cannot be cancelled by the client without incurring a fee. Should a client request cancellation of their order/s a fee of £25.00 will be applied per order plus the costs of reversing the foreign exchange transaction. Should the cancellation relate to a multi-currency order the charges may be applied per currency cancelled. Should an order be cancelled due to you failing to pass any Anti Money Laundering procedure then the cancellation fee and the cost of reversing the foreign exchange transaction will apply. The exchange rate used will be as published by Metro bank on the day of cancellation. All cancellation requests must be emailed to info@travelfx.co.uk. Failure to pay the cancellation fee within 7 days may result in legal action.


The Company excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that the company caused the Customer to suffer loss.
When determining if the company has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by the company are the actions of third parties. The company will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.

The Company will make every effort to process orders placed via this service without any delay, however, delays can sometimes occur due to technical problems or matters out of our control. If this occurs we will make every effort to deliver your order as soon as possible.

If we are in breach of our obligations under these Terms and Conditions, we will only be liable to you for the direct losses that you incur. Direct losses mean the value of the Currency purchased, pursuant to any Contract. You accept that this is a reasonable pre-estimate of the loss you may suffer resulting from any breach by us or of our obligations hereunder.


Should you wish to make any complaint please in the first instance send an email to manager@travelfx.co.uk for your complaint to be allocated to a manager for action.


None of the information contained in this website constitutes, nor should be construed as Financial Advice. The Company provides information attempting to achieve accuracy, but this cannot be guaranteed.

The Company does not warrant this site's contents, and exclude any implied warranty, in particular relating to exchange rates, market prices and data. The Company is showing rates as an indication only. All information is given with the proviso that while we give an indication of today's rates, we will not be held responsible for any human or machine error that causes a wrong rate to be published.

In the event of an incorrect rate quoted on any order, we will contact you to advise the correct rate and amend the order accordingly. You can then confirm if you wish to proceed with the amended order. Neither the Company, nor any entities from which they receive information, nor any entities with which their site is linked, shall be liable for any investment or other decisions made on the basis of the information provided.


The contents of this website are protected by copyrights, trademarks, patents and/or any other proprietary rights and laws. No part of this website can be reproduced without prior written consent.


Any telephone calls between the Company and the Client may be recorded, in which case the recordings will be accepted by the client as evidence of the instructions or communications recorded.

The Client, by accepting these terms and conditions, acknowledges and accepts that evidence of any such recordings may be referred to by the Company in respect of any dispute or difference between the parties.

The terms and conditions of this Agreement are the conditions in force at the date of this Agreement and shall not be superseded, amended or varied in any way whatsoever without the written consent of the Company.

No representation made orally by the Company, its servants or agents shall be binding upon the Company or shall form part of this Agreement, unless they are agreed in writing by a Director of the Company.

Your obligations under these Terms and Conditions may not be assigned or transferred in anyway to any other party. We shall have the right at any time to transfer and assign our rights under these Terms and Conditions to any other party as we deem fit. Any delay or failure on our part to exercise our rights shall in no way amount to or be deemed as a waiver or giving up of such rights by us, nor shall it prejudice any of our other rights under these Terms and Conditions.

A person who is not a party to the Trading Agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of the Trading Agreement but this does not affect any right or remedy of a third party which, exists or is available under that Act.

Should any of these Terms and Conditions be deemed to be unenforceable or illegal, the remainder of the Terms and Conditions shall remain in full force and effect as if the unenforceable or illegal part has been removed. Should any of these Terms and Conditions be in conflict with any other documentation or information that we have provided to you in connection with any order, then these Terms and Conditions shall have priority unless specifically agreed by us in writing that such other documentation and information shall have priority in whole or in part.

These Terms and Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have jurisdiction over any such dispute.