Travel Money

Frequently asked travel money questions

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If your questions are not answered here, please contact us. Our team is here to help you find the right solutions.

Our office opening hours are 09.30 to 16.30 Monday to Friday.

Common questions

Yes absolutely. We will post your order to you by Royal Mail Insured Special Guaranteed Next Day Delivery for full peace of mind. We have been operating for over 12 years and have an excellent Trust Pilot rating, check our Trust Pilot rating reviews here..

As we are a broker we access wholesale rates that are updated every minute. Most banks and brokers set their exchange rate in the morning and do not move it throughout the day. If there is a major exchange rate movement during the day you will only benefit from it through us.

The minimum order value is £300

We apply no maximum order value.

Yes, subject to minimum order values. The minimum amount per currency is £100. There is a £5 handing fee on all orders that total under £700. A £2 fee is applied to each additional currency order under £300 and the minimum order value is £300.

We do not supply travellers’ cheques and Prepaid Cards.

Payment

You can pay by bank transfer, internet or telephone banking, BACS or CHAPS or a UK based debit or credit card. Faster Payments is a free service offered by most banks now and usually allows us to see your payment quicker than other methods. It can take up to 24 hours to show in our bank despite your bank’s reassurance to the contrary. It may have left your account but that does not mean that we can always see it in ours yet. We recommend the use of this service if it is available. We do not accept cash payments into our accounts or Cheques under any circumstances.

Your internet banking will not find us under the “pay a company” option as it does not feature Limited companies.

You should pay through the “pay a person “option. If you have used us before it is ok to use your previous order number as a reference if you cannot change it.

If you choose to pay us by debit or credit card, please note the following:

  • There is a maximum limit of £5,000.00 for any individual or multi-currency order paid by card
  • We only accept UK based debit cards and personal credit cards
  • We do not accept corporate credit cards

PLEASE NOTE THAT WE DO NOT ACCEPT CASH, CHEQUES OR CORPORATE CREDIT CARDS.

We must receive your payment within 1 business day of your order being placed. No deliveries are despatched until we receive cleared funds.

There are no commission charges. Postage is usually free unless you select a Saturday or 9.00 AM delivery. Specific note denomination requests carry a small charge. Also, if your order total is below £700, a £5.00 handling fee will occur. Any individual currency order below £300.00 will attract a £2.00 handling fee. A 0.299% fast credit fee is applied for card payments.

Paying by bank transfer

Making a bank transfer is a simple option to pay money from your bank account to another. Go to your online banking account and complete the steps to make the transfer to Travel FX using the bank details you are sent when you make your order and including your order number as a reference.

You may be shown a security message by your bank which is covered in the following frequently asked questions

Confirmation of Payee is a new scheme offered by most high-street (and online) banks to give you more protection when sending money by bank transfer.

Some, but not all UK banks have joined the “Confirmation of the Payee” scheme. Membership of this is currently voluntary however we expect all Banks to join shortly once it becomes compulsory.

The scheme is a fantastic idea introduced to help tackle fraud in payments and here at Travel FX we wholeheartedly support it however currently our main Bankers Metro Bank are NOT part of the scheme.

When you try to make a bank transfer to a person or account you haven’t paid before, your bank will check that the name you’ve been given matches the name registered to that account number and sort code.

When you attempt to make a payment by bank transfer to pay for your order you may see a warning message which could say “Fraud Alert”,” Scam Alert” or “We have been unable to verify the recipients details” and similar messages. This is the Scheme doing its job on your behalf. As no Metro Bank account including ours can currently be electronically verified by other members of the scheme your Bankers will unfortunately do their best to scare you away from making payment.

Your online banking platform should allow you to choose whether to pay or not. We understand that a major bank instilling fear of fraud in big red text does exactly as intended but so long as you have entered our banking details correctly you have nothing to fear. It merely means that they can’t verify the account not that the account we hold is a fraudulent one – if it was it would have been closed a long time ago.

As you will see elsewhere on our website we are a fully legal, licensed and compliant business. We hold the relevant Financial Conduct Authority and HM Revenue & Customs permissions and these can be checked online here for your reassurance.

For International Payments

Financial Conduct Authority - https://register.fca.org.uk/s/
(You will need the UKFX Holdings FRN 901082 also located in the website footer)

For Travel Money

HMRC - https://www.gov.uk/guidance/money-laundering-regulations-supervised-business-register#check-if-a-business-is-registered
You can then download the Supervised Business Register and search XEML00000119581

You can also look at Google reviews and Trustpilot where you will see the occasional comment from clients who found themselves having similar doubts as you however realised them unfounded and completed a satisfactory transaction.

Easier said than done. It is up to Metro Bank as to whether they join prior to it being made compulsory and changing Bankers for a Money Service Business such as ours is extremely tricky. We do give you the option to pay via a Card should you choose.
This uses a different system and uses the Card company’s secure systems so the issue is avoided for you.
If you have any questions or wish to confirm account information please contact us via our contact us page

Delivery

We use the Royal Mail’s Special Delivery service to send you your foreign currency.

This service is insured for the GBP equivalent of the currency contents, the Royal Mail provide a guarantee of a 1 pm delivery and this on the next working day after we despatch it to you.

This means that if we despatch it on Tuesday you should receive it by 1 pm on Wednesday. If we despatch on a Friday you would receive it on Monday unless your local service delivers it on Saturday, but this is not guaranteed as a Saturday is not a Royal Mail Special Delivery working day. We do offer additional postage options of delivery before 9am and Saturday delivery for a surcharge, please see additional postage options below.

Please note these important points:

• Deliveries are subject to stock availability and order volumes. We always aim to meet customers dates.

• You should not order today and expect delivery before the date you have requested.

• We advise allowing 2 business days between your travel date and the requested delivery date as a minimum to avoid disappointment.

• When working out when you want your currency to arrive allow for our published working hours.

It is important to us that you are aware of all of the above so that we can transact correctly for you.

Options for additional postage services.

The options applicable to your order will show when you are ordering your currency.

• Royal Mail Special delivery before 9 am – surcharge of £30.00 per package on a weekday.

• Saturday Royal Mail Special delivery – surcharge of £10.00 per package.

• Saturday Royal Mail Special Delivery before 9 am – surcharge of £40.00 per package.

The address you specify on your order. We do not recommend delivery to work addresses.

They will either leave you a notice telling you they attempted delivery and they will return it to your local sorting office from where you will need to collect it or arrange a new delivery; alternatively they will use GPS tracking to confirm it has been delivered to the address specified

Standard delivery is next business day by 1 pm however, we cannot guarantee how the pandemic affects the Royal Mail delivery schedule and a delivery schedule up to 1 pm is the current service arrangement. You can view the Royal Mail’s latest information here https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm

We do offer additional postage options depending on your order, these will incur a surcharge.

Options for additional postage services.

The options applicable to your order will show when you are ordering your currency.

• Royal Mail Special delivery before 9 am – surcharge of £30.00 per package on a weekday*.

• Saturday Royal Mail Special delivery – surcharge of £10.00 per package*.

• Saturday Royal Mail Special Delivery before 9 am – surcharge of £40.00 per package*.

The delivery options available to your specific order will be listed when you select your preferred delivery date, when you order your currency.

The cost will be automatically calculated as you checkout.

*Orders are split into packages of up to £2500 value per package for insurance purposes.

You will receive a despatch email from us with your unique tracking code. Simply enter it into this website http://www.royalmail.com/trackdetails for up to date tracking of your package. You will not see data until late evening on the day of despatch.

We will post it to you by Royal Mail Insured Special Guaranteed Next Day Delivery. Please note we can send a maximum of £7500 (or equivalent) per day per address so your order may be sent over 2 or more days. If you fall into this category we may discuss the delivery logistics with you. We only deliver to the areas dictated by the terms of the Royal Mails Special Delivery service.

We do offer additional postage options including Saturday delivery, these will incur a surcharge.

Options for additional postage services.

• Saturday Royal Mail Special delivery – surcharge of £10.00 per package*.

• Saturday Royal Mail Special Delivery before 9 am – surcharge of £40.00 per package*.

Please note, there may be some instances when Saturday delivery is not available on your order (this could be due to time of order, currency, or amount).

The delivery options available to your specific order will be listed when you select your preferred delivery date, when you order your currency.

The cost will be automatically calculated as you checkout.

*Orders are split into packages of up to £2500 value per package for insurance purposes.

Others

We will email you confirming the details of your order and details of our account for you to send payments to if you are not using a card for payment. It is important that you read this completely as it contains important information about your order and how to pay us correctly.

You will also receive an email from us when we receive your payment if you are paying by bank transfer and again when we despatch your order.

Please ensure you check your junk/spam before being concerned about the non-receipt of these emails as your ISP may have blocked them and in some cases prevented you from receiving them at all.

Yes, but this is at our sole discretion and may involve a charge.

We are happy to buy your unused banknotes. Please go to our Sell Currency tab to use this service.

Orders once placed cannot be cancelled. If under exceptional circumstances you contact us and we agree to terminate your order you will be required to pay a £25.00 cancellation fee plus the costs of reversing the foreign exchange transaction. You will agree to this in our Terms and Conditions when placing your order.

STILL NEED HELP?

If your questions are not answered here, please contact us. Our team is here to help you find the right solutions.

Our office opening hours are 09.30 to 16.30 Monday to Friday.