International Payments

Frequently asked international transfer questions

STILL NEED HELP?

If your questions are not answered here, please contact us. Our team is here to help you find the right solutions.

Our office opening hours are 09.30 to 16.30 Monday to Friday.

Common questions

The minimum order is £50.

We apply no maximum order value – However the largest amount online is £100,000.00 for larger amounts please call 0207 183 7925 and you will talk to a specialist currency broker to help you with tailored premium exchange rates.

The rate you see is the rate you get, we don't add on any extra fees.

We aim to make payments with 1 business day of receiving your funds wherever possible. We use various payment methods with the aim of your beneficiary receiving their funds in the quickest time possible, unlike the banks where this can take several days.

Payment

Via your banks online banking and a faster payment transfer.

Remember you should pay through the “pay a person “option. (Pay a company is for PLC’s, the banks do not maintain a list of Limited companies). If you have used us before it is ok to use your previous order number as a reference if you cannot change it.

Bank name: Metro Bank PLC

Bank address: One Southampton Row, London,WC1B 5HA

PLEASE NOTE WE DO NOT ACCEPT CARDS, CASH OR CHEQUES.

Your payment must reach us as cleared funds within one business day of placing your order in order for us to secure the rate on your order. No payments can be made until we receive cleared funds.

Don’t worry we will try to honour your rate. However sometimes the FX market moves and we have a need to change the rate for clients that pay late as we would be allowing clients to speculate on currency movements.

If you want to Speculate on FX markets, please visit www.cmcmarkets.com and they can help you. (there are many other firms that also offer FX Trading if you want to compare currency brokers).

Paying by bank transfer

Making a bank transfer is a simple option to pay money from your bank account to another. Go to your online banking account and complete the steps to make the transfer to Travel FX using the bank details you are sent when you make your order and including your order number as a reference.

You may be shown a security message by your bank which is covered in the following frequently asked questions

Confirmation of Payee is a new scheme offered by most high-street (and online) banks to give you more protection when sending money by bank transfer.

Some, but not all UK banks have joined the “Confirmation of the Payee” scheme. Membership of this is currently voluntary however we expect all Banks to join shortly once it becomes compulsory.

The scheme is a fantastic idea introduced to help tackle fraud in payments and here at Travel FX we wholeheartedly support it however currently our main Bankers Metro Bank are NOT part of the scheme.

When you try to make a bank transfer to a person or account you haven’t paid before, your bank will check that the name you’ve been given matches the name registered to that account number and sort code.

When you attempt to make a payment by bank transfer to pay for your order you may see a warning message which could say “Fraud Alert”,” Scam Alert” or “We have been unable to verify the recipients details” and similar messages. This is the Scheme doing its job on your behalf. As no Metro Bank account including ours can currently be electronically verified by other members of the scheme your Bankers will unfortunately do their best to scare you away from making payment.

Your online banking platform should allow you to choose whether to pay or not. We understand that a major bank instilling fear of fraud in big red text does exactly as intended but so long as you have entered our banking details correctly you have nothing to fear. It merely means that they can’t verify the account not that the account we hold is a fraudulent one – if it was it would have been closed a long time ago.

As you will see elsewhere on our website we are a fully legal, licensed and compliant business. We hold the relevant Financial Conduct Authority and HM Revenue & Customs permissions and these can be checked online here for your reassurance.

For International Payments

Financial Conduct Authority - https://register.fca.org.uk/s/
(You will need the UKFX Holdings FRN 901082 also located in the website footer)

For Travel Money

HMRC - https://www.gov.uk/guidance/money-laundering-regulations-supervised-business-register#check-if-a-business-is-registered
You can then download the Supervised Business Register and search XEML00000119581

You can also look at Google reviews and Trustpilot where you will see the occasional comment from clients who found themselves having similar doubts as you however realised them unfounded and completed a satisfactory transaction.

Easier said than done. It is up to Metro Bank as to whether they join prior to it being made compulsory and changing Bankers for a Money Service Business such as ours is extremely tricky. We do give you the option to pay via a Card should you choose.
This uses a different system and uses the Card company’s secure systems so the issue is avoided for you.
If you have any questions or wish to confirm account information please contact us via our contact us page

Others

You will receive an email from us confirming we have received your funds. You will also receive a further email to confirm that we have made your payment to the beneficiary. You can also track your payment's progress in your Order History here.

We access wholesale rates to sell currency and we pass these best exchange rates to you. We also update our exchange rates every fifteen minutes to ensure we are offering the best rates we can. Unlike selling currency to high street banks and brokers who generally set their rate in the morning and do not move it throughout the day; with us, if there is a major exchange rate movement during the day we will help you to benefit from it.

Orders once placed cannot be cancelled. If under exceptional circumstances you contact us and we agree to terminate your order you will be required to pay a £25.00 cancellation fee plus the costs of reversing the foreign exchange transaction. You will agree to this in our Terms and Conditions when placing your order.

PLEASE ENSURE THAT YOU READ OUR TERMS & CONDITIONS BEFORE ORDERING.

STILL NEED HELP?

If your questions are not answered here, please contact us. Our team is here to help you find the right solutions.

Our office opening hours are 09.30 to 16.30 Monday to Friday.