If your questions are not answered here, please contact us. Our team is here to help you find the right solutions.
Our office opening hours are 09.30 to 16.30 Monday to Friday.
We recommend you send the left-over currency back to us via Royal Mail Special Delivery and make sure that you select the right amount of insurance for your order. This means you can track its passage to us and also make an insurance claim should it go astray.
There is no minimum order size – however, we do not accept coins.
We apply no maximum order value.
We accept any currency listed on the buyback menu however, we do not accept EUR 500 & 200 banknotes and CHF 1000 banknotes nor do we accept coins in any currency.
No – you can only sell your currency online as we do not operate shops (this helps keep our costs low and pass on these savings to you)
Yes, just choose to add more currencies to your Currency Buy Back online and we will do the rest.
We are sorry but we can only buy back the currencies we list.
You will receive an email back detailing the Currency Buy Back order processed and how to post the Online Currency order back to us. It will also confirm the account you provided for you to receive payment – please make sure you check this to ensure it is correct.
You will receive an email from us detailing the Currency Buy Back order processed and how to post the Online Currency back to us. The email will also confirm the account details you provided that you wish to receive the payment back to – please ensure you check this is correct.
When you fill out our currency buy back form you will provide your bank details. Please take the time to check your details as we can’t check your details for you and if you provide the wrong details, we may not be able to help get your funds back if they are paid to the wrong account.
We aim to make a payment back to you the next business day after receiving your order.
Please note there may be delays if the currency is damaged or we need to do other checks to meet UK regulations regarding Money Laundering and terrorist financing. The currency you send us must be in current circulation.
We access wholesale rates to sell currency and we pass these best exchange rates to you. We also update our exchange rates every fifteen minutes to ensure we are offering the best rates we can. Unlike selling currency to high street banks and brokers who generally set their rate in the morning and do not move it throughout the day; with us, if there is a major exchange rate movement during the day we will help you to benefit from it
No, if you want to Speculate on FX markets, please visit www.cmcmarkets.com and they can help you. (there are many other firms that also offer FX Trading if you want to compare currency brokers)
We will accept a written version, however, you must complete the details including the order number, your details and the amount of currency and you must state the following “I have read the Terms & Conditions online and accept them” followed by your signature.
If your questions are not answered here, please contact us. Our team is here to help you find the right solutions.
Our office opening hours are 09.30 to 16.30 Monday to Friday.
