Please read this small guide completely as it should answer all of your questions.

How do we offer such great rates?

As we are a broker we access wholesale rates that are updated every minute. Most banks and brokers set their rate in the morning and do not move it throughout the day. If there is a major exchange rate movement during the day you will only benefit from it through us.

What is the minimum order?

The minimum order is £300 of your chosen currency. For orders below £500 we apply a £5.00 handling charge. We do not supply travellers' cheques.

What is the maximum order?

We apply no maximum but there will be further legal and documentary checks required for orders above £10,000 or equivalent.

How do I pay?

You can pay by bank transfer, internet or telephone banking, BACS, CHAPS or directly over the bank counter. Faster Payments is a free service offered by most banks now and usually allows us to see your payment quicker than other methods. We recommend use of this service if it is available. Check here to see if your bank allows Faster Payments and their terms of use for you as they will differ for each bank. If you pay in cash at any branch of Lloyds TSB we will need at least 24 hours to clear a cash deposit.

PLEASE NOTE THAT WE DO NOT ACCEPT ANY CARD PAYMENTS OR CHEQUES.

What will I receive as confirmation and other communication?

You will receive an email back immediately detailing the order processed and details of our account for you to send payments to. It is important that you read this completely as it contains important information about your order and how to pay us correctly.

You will also receive an email from us when we receive your payment and again when we despatch your order.

When do I pay?

We must receive your payment within 4 working days of your order being placed. No deliveries are despatched until we receive cleared funds. Order payments received by 1pm should be despatched the same business day. Order payments received after 1pm should be despatched the following business day however neither of these are guaranteed.

How do I receive my money?

We will post it to you by Royal Mail Insured Special Guaranteed Next Day Delivery. Please note we can send a maximum of £7500 (or equivalent) per day per address so your order may be sent over 2 or more days. If you fall into this category we will discuss the delivery logistics with you. Your package will generally arrive between 9.00am and 1.00 pm. We will also email you a tracking code so that you can monitor online the progress of your delivery. We only deliver to the UK mainland.

What are the charges?

There are no charges, commission or postage to pay on your order unless your order is below £500 which will incur a £5.00 handling fee and/or you specifically require a different guaranteed delivery which will incur a separate £5.00 charge.

Where can you deliver to?

The address you specify on your order. We do not recommend delivery to work addresses.

What happens if no one is at home when the Royal Mail delivers?

They will leave you a notice telling you they attempted delivery. As the package must be signed for they will return it to the depot and you will need to collect it from them. All the information you need will be on the card.

Can I change or amend my order?

Yes, but this is at our sole discretion and may involve a charge.

Can I return unused currency to you?

Yes and we will agree a rate with you to convert the currency back to Pounds or donate it to charity if you wish - just let us know. You will find a link to the buyback form at the foot of your Order confirmation email. We neither supply nor buy back 200 & 500 Euro notes.

Can I cancel an order?

Orders once placed cannot be cancelled. If under exceptional circumstances you contact us and we agree to terminate your order you will be required to pay a £50.00 cancellation fee which you will agree to in our Terms and Conditions prior to placing your order. This fee will be reduced to £25.00 if received and cleared within 14 days of cancellation.

PLEASE ENSURE THAT YOU READ OUR TERMS & CONDITIONS BEFORE ORDERING. CLICK HERE